Darrell J. Simms
13203 Peach Hill Road · Moorpark, CA 93201-2326
Phone: 805-553-9879 · djsimms @ pacbell.net
Summary of Qualifications
Field-process engineer with
extensive experience in pre- and post-sales support of semiconductor assembly
equipment. Worked closely with sales
team to identify customer needs and generate sales leads. Demonstrated refined
customer-relations skills. Traveled
extensively in support of world-wide customers. Self-managed, with proven abilities in working independently and attentive
to detail. Strong background in digital
& analog electronics theory. Bi-lingual
English/Hebrew. Currently enrolled in MBA
program at Pepperdine University’s Graduate Business School.
Work Experience
Lead Senior Field Service
Engineer /Supervisor - 1998-2002
Kulicke & Soffa Industries Inc., Moorpark,
CA
§ Effectively served customers
including Intel, Boeing, JPL-NASA, MIT, Medtronics, HP and Lucent by
identifying and solving customer process-engineering issues
§ Generated sales leads for
main-line products, value-added products and spare parts
§ Assisted customer engineers
in identifying their process requirements, -then optimized product hardware and
software configurations to meet those customer requirements and specifications
§ Successfully completed
product qualifications and buy-offs required for delivery acceptance
§ Regularly collaborated with
sales department and distributors on customer support planning
§ Increased customer loyalty
and satisfaction through quality pre- and post sales support
§ Significantly contributed to
success of customer operations though on-site supervision of multi-million
dollar pick & place equipment installation project and post-sale
support at Kavlico Corporation
§ Repaired, calibrated, and
tested microelectronic robotic hardware and vision recognition systems
§ Contributed to significant
reduction in service call backlog through successful repairs and issue
resolution
§ Extensive experience in
troubleshooting system software; escalated issues to factory and generated
problem reports for software engineers
§ As co-supervisor for U.S.
Western Region, coordinated dispatch of engineers to customer locations
throughout United States and Europe
§ Successfully trained and
supported customers in Middle-East, Europe & North America in the operation
and programming of semiconductor assembly equipment including pick & place,
wiring bonding and dicing systems
§ Regularly performed duties
and responsibilities unsupervised at customer sites and at home
§ Proficient in handling
difficult customers; experienced in winning back dissatisfied customers
§ Compiled man-power data and
created reports for management team
§
Acted
as liaison between various supply system entities; experienced in solving
logistical supply problems
Application & Process Engineer - 1997-1998
Kulicke & Soffa (Israel) Ltd., Haifa,
Israel
§ Interfaced directly with
customer and factory engineering for issue escalation
§ Worked with software
engineers to debug new system software releases
§ Participated in expediting
Engineering Change Orders (ECO’s)
§ Performed reliability
testing of pattern recognition software algorithms
§ Assembled, tested and
prepared products for shipment during order fulfillment process
§ Identified customer
requirements and configured products to customer specifications
§ Performed customer
application testing during pre- and post-sale support
§ Authored technical
documentation for user manuals, software release notes and reports
§ Created product training
curriculum and taught course
Field Service Engineer
I. E. Mittwoch & Sons Ltd., Haifa,
Israel. - 1995-1997
§ Successfully installed and
maintained AT&T, NCR & Unisys electronic and mechanical equipment in
banks and post offices throughout Israel
§ Regularly worked alone in
secure banking areas while servicing customer equipment and security systems
§ Provided customer training
in operation of financial computing hardware and software
§ Trained new personnel in
system maintenance & troubleshooting procedures
§ Assisted in spare parts
inventory management
Electronics Technician
Ancha Electronics, Inc., Rolling Meadows,
Illinois - 1993-1994
§ On-site project
implementation for Ameritech Research & Development Department.
§ Worked independently to
install audio/video equipment and control systems.
§ Increased customer
satisfaction through delivery of quality service
Additional Relevant Experience
§ Proficient in the use of
computers, Microsoft Office applications and internet tools
§ Able to analyze technical
reports and literature; fluent in reading electronic schematics
§ Good diagnostic and
analytical skills; knowledgeable in the operation of electronic metrology
equipment
§ Self-managed, able to work
independently, attentive to detail, highest of professional standards
§ Experienced in project
supervision; proficient in planning and resource management
§ Very enthusiastic about
electronic technology and innovation
§ Strong work ethic and moral
convictions; personal integrity is of utmost importance
Education
Masters of Business Administration - 28 Units Completed
Pepperdine
University, Malibu, California
Bachelor of Science, Major: Electronics
Management. Magna cum Laude
Southern
Illinois University, Carbondale,
Illinois
Associate of Applied Science, Major:
Electronics Technology. High Honors
Oakton
Community College, Des Plaines,
Illinois
Military Duty
Aviation Electronics Technician / Supervisor
U.S. Navy, U.S.A., Europe & Asia.
§ Completed Military Schools
and Courses: Basic Electricity, Avionics, and Management Skills
§ Performed maintenance on
Lockheed's P-3 Orion aircraft: including on-board computer, communications and
navigational systems, radar and electronic tactical/weapons systems
§ Responsible for reduction in
workload as work-center shift supervisor
§ Administered work center
training program; held secret level security clearance
§ Received Navy Expeditionary
Medal, two Meritorious Advancements, and Good Conduct Award; Honorable
Discharge